CAP COM Federal Credit Union has hired Carin Urban as the credit union’s Vice President of Member Services, overseeing CAP COM’s 11 branches, as well as its Member Contact Center. Urban will develop and lead programs to strengthen member experience and service delivery. She brings more than 25 years of retail banking management experience to the position, and will report to Susan Rosko Fogarty, CAP COM’s Chief Relationship Officer.
Urban joins CAP COM after 5 years at Berkshire Bank. She most recently served as First Vice President, Regional Manager where she oversaw 24 branches in New York and Vermont. Carin also served in leadership roles at KeyBank and Citizens Bank.
Urban, a longtime Clifton Park resident has volunteered with many local non-profit organizations in the Capital Region including Girls Inc., the Leukemia Lymphoma Society and Junior Achievement.
"CAP COM has made a name for itself as a leading regional credit union, with a reputation of outstanding member service," states Urban. "I’m excited to join such a strong team, create new opportunities and benefit every member, every time, every day.
"Carin’s strong background in retail banking and community connections in the region will be a great addition to our team," stated Susan Rosko Fogarty, Chief Relationship Officer, CAP COM. "We’re thrilled to have her join our organization in this pivotal leadership role."
"We are pleased to have Carin at the helm of Member Services," says Chris McKenna, President and CEO, CAP COM. "I am confident that her vision will continue to foster growth in the region."
Urban started her new position at CAP COM on August 3.