CAP COM Federal Credit Union has partnered with global organizations NCR, Worldpay, and MobiMoney, powered by Ondot, to create a cutting-edge mobile engagement channel and increase card security for its 150,000 members.
CAP COM’s Director of Deposit and Card Operations, Graig Furlong said, “Our members are our most valued asset, and safeguarding their funds is our top priority. We are able to provide industry-leading service and functionality through this partnership with market leaders NCR, Worldpay, and Ondot.”
“In an effort to better serve our clients and their cardholders, any time we can collaborate with industry partners is a win,” added Bill Hampton, Senior Leader and Head of Issuer Solutions at Worldpay.
CAP COM agrees with this collaborative model and sought out three partners who seamlessly integrated with the credit union’s online and mobile banking systems to provide banking users the access to powerful tools to set real-time card alerts, decline card payments based on transaction parameters of their choice, and also temporarily block their card if they misplace it. All of these features exist in a single platform for CAP COM members to self-serve 24 hours a day, seven days a week, when it’s convenient for them.
NCR played an integral role in bringing this to life for CAP COM members by collaborating with Worldpay and Ondot to unite all features in a single menu on CAP COM’s digital banking platform powered by NCR’s Digital Insight™ solutions. David Will, Senior Partner on NCR’s Professional Services team said, “NCR is helping CAP COM turn transactions into interactions that matter for its digital banking users, while giving them the control and real-time information that today’s consumers demand.”
Not only has this partnership enabled CAP COM to enhance member experience, but it’s also enabled the Credit Union to provide increased awareness for the card owner, fostering a deeper level of card security and protection against fraud. “When it comes to card preferences, members are drawn to services that allow them to securely transact where they want and when they want,” said Todd Lesher, Chief Revenue Officer of Ondot. “Through our partnership with NCR and Worldpay, CAP COM can offer their members comprehensive card controls with real-time visibility into every transaction while reducing the risk of fraud.” Overall, this collaboration has been a win on all sides, especially for CAP COM members, who now have access to these features anytime, anywhere.