Save time, no lines. Schedule an appointment at your favorite branch.
Join us virtually on February 11th for our Ambassador Breakfast and receive 1 SHRM credit.
Where & When
Where: Digital Webinar
Date: Thursday, February 11, 2021
Sign on to webinar & Digital Networking: 7:45 am
Welcome: 8 am
Presentation: 8:15 - 9:15 am
Q&A: 9:15 - 9:30 am
SHRM Credits: 1
Guest speaker: Jennifer Bashant
Topic: The Role of Emotional Intelligence in Managing Difficult Conversations
During the 60 minute webinar, participants will gain an understanding of the conflict continuum and the role of emotional intelligence (EQ) in effectively managing difficult conversations. We will determine what makes a conversation "difficult," and will examine how self-awareness, self-management, social awareness and relationship management all play a role in navigating these conversations. Dr. Bashant will introduce the four types of trust, and how you can develop each of them in order to build a culture of trust in the workplace. Another important aspect of managing difficult conversations is understanding the four patterns of communication and learning how to communicate effectively. Finally, we will touch on how practicing mindfulness will help you to build these crucial relational skills.
Complete the online form to receive the link to join.
If you have any questions, please contact Michele Kollmer.