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Women on a Phone

Bank by phone and get in touch.

Make one call and securely access your account, perform transactions, speak with a Member Service associate – and a whole lot more. We continue to incorporate member feedback and enhancements into our Phone Banking system and Call Center services, so you can bank simply, easily, and on demand.

(800) 634-2340
You may want to have your account number handy, so you can provide it if you’re prompted. Here’s where to find it. If you like to use voice commands, find a quiet location (and avoid speakerphone).

What do you want to do?
After hearing the greeting, you can choose an option (below). We will ask a few questions to verify your identity and keep your account safe. At any point, press 9 to return to the main menu.
Bank by Phone Press 1
Reach an Extension Press 2
Speak with an Agent Press 3

Phone Banking Shortcuts
Here are some favorite commands members use. Be sure to press 1 to enter Phone Banking before using these shortcuts.

Quick-Reference Phone Menu Guide
Click an option below and scroll down for detailed instructions.

 

Automated Phone Banking

Options:

Press or Say:

Get my Balance, Account History,Other Account Information 1
Transfer Funds, Make a Payment, Request a Check 2
Switch to Another Account 3
Go to the Help Menu 4
Return to the Main Menu 5
Speak to an Agent Press 0 or Say "Agent"

Balance or Account History (Option 1)

Go to My...

Press or Say:

Checking Account 1
Primary Savings Club Savings Money Market 2
Credit Card 3
Auto Loan, Personal Loan, Home Equity Loan 4
Certificate or IRA 5
Investment Account 6
Balance of Account - Chosen from List Above 1
History of Account - Chosen from List Above 2
Do You Want to Search for a Specific Check? (Checking Account only) Press 1 or Say "Yes"  |  Press 2 or Say "No"
Do You Want to Hear More Transactions? Press 1 or Say "Yes"  |  Press 2 or Say "No"
Speak to an Agent Press 0 or Say "Agent"

Transfer Funds, Make a Payment, Request a Check (Option 2)

I Want to...

Transfer Funds Between Accounts Press 1 or Say “Transfer”
Make a Payment on My Loan, Mortgage or Credit Card Press 2 or Say “Payment”
Have a Check Sent to Me Press 3 or Say “Check”
Speak to an Agent Press 0 or Say "Agent"

Speak with an Agent

The Purpose of My Call is:

Press or Say:

Loan 1
Debit or Credit Cards 2
Online or Mobile Banking - Tech Support 3
Other Reasons for Your Call 4

 

Loans (Option 1)

I Want to…

Press or Say:

Apply or Check the Status of my Application for a:
   - Home Equity Loan
   - Auto Loan
   - Personal Loan
   - Credit Card
1
Apply or Check the Status of my Application for a:
   - New Mortgage
   - In-Progress Mortgage
2
Get Info on my Current:
   - Home Equity Loan
   - Auto Loan
   - Personal Loan
   - Credit Card
3
Get Info on my Current Mortgage 4

Cards (Option 2)

Go to My…

Press or Say:

Debit Card 1
Credit Card 2

Debit or Credit Cards (continues, once above is selected)

I Want to…

Press or Say:

Report a Lost/Stolen Card 1
Report Suspected Fraud 2
Set or Change my PIN 3
Activate My Card 4
Get Card Rewards Info 5
Get Other Help 6

Online and Mobile Banking - Tech Support (Option 3)

I Need Help With…

 

My Password or Logging In Press 1 or Say “Password
Other Online and Mobile Banking Questions Press 2 or Say “Support