Your Internet Browser appears to be out of date! For optimal viewing and security, we recommend that you upgrade your browser

Our branches will be closed on Thursday, November 26, for Thanksgiving. Click here to learn more.

As we monitor health conditions in the Capital Region and adhere to official guidance, CAP COM may experience staff shortages. We appreciate your patience if you encounter longer wait times, or if your branch has shifted to drive-thru or appointment-only services. Please check back for the most up-to-date information.

Card Controls

Woman Using Computer and Card

Protect yourself against fraud and monitor the purchases made with your CAP COM VISA® Debit Card. Taking control is simple with Card Controls. Turn off your card temporarily, set limits on Debit Card spending, and track activity with real-time alerts.


You Have the Power

The power of Card Controls is that you can set restrictions on your Debit Card instantly, then reverse them on demand, in real-time. Here are some common ways to use Card Controls.

I misplaced my card.

If you misplace your card, turn it off temporarily for peace of mind – so it can’t be used to make purchases or ATM withdrawals by someone else. When you find your card, turn it back on. (If you believe your card is lost or stolen, call (844) 228-8853.)

Keep tabs on your card.

Customize alerts to notify you about any Debit Card activity you specified in your Card Controls. The alerts will be sent by email or text, according to the Alert & Notifications preferences you set up for your CAP COM account.

Limit what is purchased.

If you tend to use your Debit Card to buy certain items but not others, you can specify transaction types in Card Controls. For example, you might choose to use your Debit Card for groceries and household items, but disable travel-related purchases (until you need them).

Disable certain ways of paying.

You can use Card Controls to disable certain ways of paying. For example, if you rarely use your Debit Card to make an online purchase, turn it off until you do. Set restrictions on numerous transaction types: ATMs, checkouts in stores, recurring automatic payments, etc.

Stick to your budget.

Use Card Controls as your personal budget coach to keep your spending in check. The Spend Limits feature allows you to maintain spending below any dollar amount that you set.

Control where your card is used.

You can limit your Debit Card to U.S. purchases only. And lift those restrictions when you travel abroad.


Access Your Card Controls

Your Online Account

  • Log in to your Connect-24 online account
  • Under Additional Services, select Card Controls

Your Mobile Banking App

  • Log in to CAP COM’s mobile banking app
    iPhone Users - Tap "More" at the bottom of the screen for "Card Controls"
    Android Users - Tap the menu icon at the top left of the screen for "Card Controls"


How to Use Your Card Controls




Frequently Asked Questions

Log in to your CAP COM account online or with your mobile app. Locate Card Controls under Additional Services (online), or from “More” or Menu (mobile app).

From the first/main screen you encounter in Card Controls, tap on the toggle switch to turn your Debit Card ON or OFF.

Card Controls changes are effective instantly, so you have complete control of your card.

Yes. From the first/main Card Controls screen, select the Debit Card from a list of cards on your CAP COM account.

No, your recurring transactions will not be blocked. They will continue to be processed, even when your card is turned OFF.

Tap on Alerts and set your preferences by Merchant Type, Transaction Type, and Spend Limits. You may also restrict your card from international use in Location Type.

The communication preferences associated with your CAP COM account apply to your Debit Card. To set your preferences, log in to your online or mobile account.

  • From your online account, choose My Settings to review your contact information and security preferences.
  • In your mobile banking app, select “More” or Menu, then choose Settings. Go to My Settings to set your security options.

No, travel notifications cannot be submitted via Card Controls at this time. Please contact us (844) 228-8853 before you travel, so your Debit Card activity is not flagged as fraud.

In Card Controls, turn OFF each alert in the individual menus for Merchant Type, Transaction Type, Spend Limits, and Location Type.

You Always Get


The Zero Liability Policy helps protect you from fraudulent card transactions.


Access your account at nearly 30,000 surcharge-free ATMs nationwide.


Withdraw, deposit, and transfer funds at any ATM that accepts your card.

*Refer to the Card Controls Terms and Conditions for complete details