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CAP COM adds EMV Chip to Debit Cards


Frequently Asked Questions about EMV

CAP COM VISA Credit Cards now include EMV (EuroPay, MasterCard and VISA) microchip technology, giving you added protection against fraud. We will reissue all Debit Cards to include the technology in early May. The small metallic square you see on the front of your new card encrypts information so transactions are more secure. This technology also makes it easier for you to use your VISA outside of the U.S.

Your EMV-enabled Debit Card will have a new card number, expiration date and CVV (three-digit code on the back). Your new, EMV-enabled Credit Card will only have a different expiration date and CVV.

Do you make any automatic payments using your credit or debit card, such as gym memberships or monthly subscriptions? You will need to update your card information with these merchants in order to prevent delays in payments once your new card arrives.

When using your debit card, some card readers will give you the option to choose between “VISA Debit” or “US Debit.” Choose “US Debit” if plan to use your PIN for the purchase or if you’d like cash back. You’ll choose “VISA Debit” when you plan to sign for your purchase.

All of the other features and benefits you currently have with your CAP COM VISA Debit or Credit Card will remain the same. We have just added extra security to the card.

Current CAP COM VISA Debit Card holders will receive their EMV-enabled Debit Card by June 1. If you do not receive your Debit Card by June 1, please call (518) 458-8986 or (800) 634-2340. All CAP COM VISA Credit Card holders should have already received their EMV-enabled credit card. If you have questions, please call us.

Once you receive your EMV-enabled card, you should activate it right away. Then, be sure to properly destroy your old credit or debit card to protect your information.

It’s important that you activate your new card as soon as possible so you don’t have any problems accessing your account. To activate the card call the number found on the activation sticker on the front of your new card. Remember to sign the back of the card and you are ready to start using it.

If a merchant can support EMV, simply insert your card into the terminal and follow the prompts you are given. Leave your card in the terminal until you complete your purchase. If the merchant doesn’t yet support EMV technology, you’ll use your new card the same way that you use your card currently.

You will need to set your Debit Card PIN when you activate your EMV-enabled card. You can choose to continue using the same PIN you currently use, just enter than when prompted to set your PIN. To change your Debit Card PIN at any time, call (866) 985-2273.

You may be required to use your Debit Card PIN for purchases as you do currently. A PIN is not required for purchases using your EMV-enabled Credit Card unless you are attempting to use it at an ATM.

Any credits applied to your old card, will still post to your account under the new card.

The EMV microchip generates a unique, one-time code every time you use your card in a terminal, making it harder for your card information to be used to create a counterfeit card, the most prevalent type of fraud experienced in the United States. This is a great improvement over the security of traditional magnetic strip cards; however, it is not fraud proof. Your information could still be compromised and used fraudulently. As always, all transactions made with your card are protected by VISA’s Zero Liability Police, so you are not responsible for fraudulent charges. Still, it is important to monitor your account activity and report any potential fraud to CAP COM right away.

Chip technology is already used in 130 countries including Canada, Mexico and the United Kingdom.

Yes. If a chip fails to communicate properly, merchants may be able to process a transaction using the magnetic strip on the card. Typically, these transactions have more restrictive fraud rules. If you have problems with the chip, contact CAP COM immediately for a replacement card to ensure future transactions are protected.