Routing Number 221373273
Our branches will be closing early on Tuesday, December 10. Click here to learn more.
All branches will close early on Tuesday, December 10 for a company-wide staff meeting. Our Brunswick, Glenmont, Malta, and North Greenbush branches will close at 3:30 pm; all other branches will close at 4 pm.
Our Call Center will remain open until 4:30 pm as usual. For your convenience, our automated phone system will be available, and you will continue to have full access to web and mobile banking.
You can use your VISA® Debit Card instead of cash or checks to make purchases online, or at most retail stores and vendors. Get instant access to your money through branch ATMs, the CO-OP ATM network, and on your phone with Text Banking and the Mobile Banking App. You can even set card restrictions, get purchase alerts, and temporarily turn off your card with Card Controls. Open your account today and get your Debit Card instantly.
Our Debit Card rewards programs pay you to shop! When you shop at participating national and local retailers, Quick Rewards will earn you as much as 10% cash back on your purchases. And, with Purchase Rewards you can browse and choose retailer discounts that are right for you. Your cash-back rebates and personalized discounts are posted automatically to your account.
Should you need to call or write with regard to your VISA Debit Card, here are the important contacts you’ll need. If you are concerned about a lost credit card, just give us a call.
If you have a lost or stolen card
Call: (844) 228-8853
To activate your card
Call: (866) 642-0450
To change or set your PIN
Call: (844) 309-7606
To dispute a Debit Card purchase
Call: (844) 228-8853
To order additional checks
Call Harland Clarke: (800) 355-8123
or visit www.clarkeamerican.com
All other correspondence:
CAP COM Federal Credit Union
4 Winners Circle, Albany, NY 12205
CAP COM employs the most advanced fraud detection and prevention technology to guard against unauthorized access and use. Your VISA Debit Card is monitored 24/7 by an experienced team of security professionals for any suspicious or potentially fraudulent activity.
Card Protections. VISA’s e-Guard program is one more line of defense when you are shopping online. You’re automatically enrolled in the program as a CAP COM member, which means you’ll have an extra layer of security on certain transactions that criminals typically use to initiate fraud. E-Guard helps to ensure it is you authorizing the purchase by sending you a free, one-time passcode to enter at checkout, or by prompting you to answer questions. This is a new product, so watch for more information in the near future!
Take Control. Keep a watchful eye on your accounts to quickly identify transactions that look out of the ordinary. You can review your debit card activity online by logging into Connect-24 or by using our mobile app. Card Controls enable you to easily monitor your Debit Card with alerts, set restrictions on purchases, and even turn your card on and off on demand.
Unauthorized transactions on your account will not be your responsibility. If you see suspicious activity, please contact the credit union immediately.