Masks required. The new CDC recommendations are a breath of fresh air for many. As we await guidance updates from NYS, we will continue to evaluate and update our policies as appropriate. Please continue to wear a mask when visiting CAP COM. Thank you.

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Phone Banking

Bank by phone and get assistance.

Call our Automated Phone Banking system and bank with your phone's keypad or your voice.

  • Securely access your account 24/7
  • Perform transactions
  • Speak with a Member Service associate

Want to bank by text? See how.

Call (800) 634-2340
After the greeting, answer questions to confirm your identity. Have your account number handy. Then:

  • Bank by Phone Press 1
  • Reach an Extension Press 2
  • Speak with an Agent Press 3
  • After making your selection, follow the prompts.

Popular Shortcuts
After pressing 1 to enter Phone Banking:

  • Transfer from Savings to Checking 2 - 1 - 2
  • Loan Payment from Checking 2 - 2 - 1
  • Review History: Checking Account 1 - 1 - 2
  • Return to the Main Menu press 9

Prefer to use voice commands? Find a quiet location and avoid speakerphone.

Interact and Review the Following Types of Accounts
After calling and pressing 1 to Bank by Phone, press 1 to Review Account Info, then listen closely for the share or loan you would like to listen to you can interact with the following types of accounts:

  • Checking
  • Savings: Primary, Club, Money Market
  • Credit Card
  • Loan: Auto, Personal, Home Equity Loan
  • Certificate or IRA

Transfer Funds, Make a Payment, Request a Check
After calling and pressing 1 to Bank by Phone, press 2 to Perform a Transaction, then choose:
1 Transfer Funds Between Accounts
2 Make a Payment: Loan, Credit Card
3 Have a Check Sent to Me
0 Speak to an Agent

Switch to Another Account
After calling and pressing 1 to Bank by Phone, press 3 to Switch to Another Account then follow the prompts.

Main Menu
After calling and pressing 1 to Bank by Phone, press:
4 Return to the Main Menu

Bank Well, Live Well

Simplify your finances and bank any way you like.
Make the most of every CAP COM benefit.

Earn More on Your Savings

What’s so great about our iSave certificate? Great rates! Plus, you can add money to it. Open yours with just $100.

Check Out iSave

Get Our Mobile App

Your personal branch is open 24/7 when you bank with our mobile app. See balances, make transfers, pay bills, and more.

Bank On The Go

LoanXpress

LoanXpress makes it easy to get the money you need without going through the usual application process.

See How