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As we monitor health conditions in the Capital Region and adhere to official guidance, CAP COM may experience staff shortages. We appreciate your patience if you encounter longer wait times, or if your branch has shifted to drive-thru or appointment-only services. Please check back for the most up-to-date information.

How to Stop a Check Payment

Tuesday, 11 December 2018 13:00
woman using smartphone

If you write a check, then decide you don’t want it cashed by the recipient, you can place an immediate stop payment. Go ahead and log in to your online account or launch your CAP COM app to quickly and easily submit your stop payment request. This feature is available 24/7 and the stop payment order is placed immediately. 

You can prevent a single check or multiple checks from being paid with just a few taps. A fee is charged and the stop payment is valid for several months. 

Instructions: Stop a Check Payment


Online Banking
Go to the Menu
Select Additional Services
Choose Stop Payment

Mobile App on Your iPhone
Go to the Menu
Select More
Scroll to Stop Pay

Mobile App on Your Android Phone
Go to the Menu
Scroll to Stop Pay


Bank your way. Managing your finances on the go with the Mobile Banking App couldn’t be simpler. Yet, how you bank is personal. If you prefer, you can always call, visit a branch, or submit a stop payment request through your Connect-24 online banking account.