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Our branches will be closed on Thursday, November 26, for Thanksgiving Click here to learn more.

As we monitor health conditions in the Capital Region and adhere to official guidance, CAP COM may experience staff shortages. We appreciate your patience if you encounter longer wait times, or if your branch has shifted to drive-thru or appointment-only services. Please check back for the most up-to-date information.

VISA® Credit Card Features

Securely access your VISA account online, view transactions and manage your settings. Below is a guide to common card management features. To access your VISA account with your mobile device, check out the visual tutorial on this page.

Feature in Focus
Travel Notifications

Fraud protections on your VISA card monitor your account for unusual activity. A side effect of this safeguard is that when you travel in the U.S. and abroad, your VISA activity could be flagged as fraud – temporarily freezing your card. That is, unless you let us know beforehand.

If you are planning to travel, eliminate potential VISA card hiccups by notifying us in advance. It’s easy to submit a Travel Notification online.

How to Submit Your Travel Notification

  1. Log into your Connect-24 account.
  2. From your list of accounts, click VISA.
  3. On the top menu bar, click Customer Service.
  4. Under Contact Us, click “Set a travel notification.”

Save with discounts from your favorite national brands: retailers, car rental companies, hotels, etc. Explore your discount offers here.

Platinum and Business VISA card holders also earn Rewards!, points that can be redeemed for cash back, travel, gift cards or merchandise. Enrollment is automatic.

Log into your VISA account through Connect-24 or via your mobile app. You will be directed to resources on, CAP COM’s partner. An account summary provides your balance, payment due, and credit line. To view your eStatement, click on “Activity and Statements.”

You may also modify your preferences by clicking on “E-Statement Options.” To go paperless, click the E-Statement option.

Members are watching their accounts more closely, in light of data breaches in the news and other criminal activity. Your online VISA account includes features to help you keep an eye on card activity.

Log into your VISA card account to easily set Transaction Alerts of card activity via text or email (by purchase amount or other criteria). You can even get reminders, so you never miss a payment. Under “Products and Services,” click on “Account Alerts.”

Make a payment to your VISA card by transferring funds from any CAP COM account through Connect-24 online banking. Or, log into your VISA card account, click “Payments” and “Pay Online.”

Savings add up when you move balances from high-interest-rate credit cards to CAP COM’s lower-rate VISA.

To transfer a balance, log into your VISA card account, click on “Products and Services,” then “Transfer a Balance.” Use this calculator to see how much you can save.

When you need additional purchasing power, request a credit increase online.

Log into your VISA card account and under “Products and Services,” click “Credit Limit Increase.”

VISA® Credit Card Management on a Mobile Device



Access Your Detailed Information

To access detailed information surrounding your VISA Credit Card, follow these three simple steps:

View Your Statements

To find your VISA Credit Card statements on your mobile device:

Submit Travel Notes or Transaction Disputes

To contact Customer Service, add Travel Notes to your account, or submit Transaction Dispute: