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Microsoft Internet Explorer Recommended Settings

Version: 10.0.9200.16686 was used to create this guide.

General Settings

Open Internet Explorer Options

  1. Click the "Tools" button at the top right of your window. (It looks like a gear)
  2. Click "Internet options."

Internet Explorer - General

  1. On the "General" tab, make sure "Delete browsing history on exit" is unchecked.
    (Note: If you have this selected and would like to continue doing so, you will need to turn off the functionality that deletes cookies when you clear your history. click here for instructions.)
  2. Click the "Delete..." button to open history clearing options.

Internet Explorer - General

Change history clearing settings

  1. Uncheck "Cookies and website data"
  2. Click the "Cancel" button.

Internet Explorer - General

Security Settings

  1. Click on the "Security" tab.
  2. Make sure the "Security level for this zone" is set to "Medium-high" or lower.
    (Note: Unfortunately, even if you add capcomfcuonlinebanking.org as a "Trusted Site," you will not be able to access internet banking with security set to "High")

Internet Explorer - General

Privacy Settings

  1. Click the "Privacy" tab.
  2. Make sure "Settings" is set to Medium High or lower. (click the "Default" button if you don't see the adjustment bar)
    (Note: if you have your privacy setting up high and you want to keep it this way, you will need to add CAPCOM's internet banking website to your "Trusted Sites" list. click here for instructions.)
  3. Make sure "Turn on Pop-up Block" is unchecked.
    (Note: if you are blocking pop-ups and you want to continue doing so, you will need to add CAPCOM's internet banking website to your "Exceptions" list. click here for instructions.)

Internet Explorer - General

Advanced Settings

  1. Click on the "Advanced" tab.
  2. Scroll down to the bottom.
  3. Make sure "Use TLS 1.0" is selected.
  4. Make sure "Use TLS 1.2" is unchecked.

Internet Explorer - General

  1. Scroll up a little bit.
  2. Make sure "Do not save encrypted pages to disk" is unchecked.
  3. Remember to hit "OK" to apply the changes.

Internet Explorer - General

 

How to tell if you are in InPrivate Browsing mode

Open an Internet Explorer window. Do you see an "InPrivate" icon to left of the address bar? That means you are in InPrivate Browsing mode. You can still access internet banking in this mode, but you will have to verify your personal computer each time.

Internet Explorer - Private

How to leave InPrivate Browsing

To leave InPrivate Browsing, simply open a new Internet Explorer window. If opening a new window automatically goes into InPrivate Browsing, the shortcut you're using is configured to automatically enter InPrivate Browsing. Try deleting the Internet Explorer shortcut and creating a new one.

  1. Open your "My Computer" (Windows) or "Finder" (Mac)
  2. Navigate to the iexplore.exe application file. It's usual location is
    (C:/Program Files (x86)/Internet Explorer/iexplore.exe)
  3. Right click the "iexplore.exe" application file.
  4. Scroll down and hover over "Send to."
  5. Click "Desktop (create shortcut)"
  6. Find the new Internet Explorer shortcut on your desktop and use this to open Internet Explorer from now on.

Internet Explorer - Private

 

Block all html cookies except CAPCOM's

If your privacy is set to "High" or "Block All Cookies", you may see this message when trying to log into CAPCOM's internet banking.
(Note: If this is not intentional, please click here for instructions how to properly configure Internet Explorer settings to be compatible with internet banking.)

Internet Explorer - Cookies

If you want to keep your privacy set to "High" or "Block All Cookies" but want to access CAPCOM's online banking, you will need to add CAPCOM's internet banking website to your "Trusted Sites" list.

There are 2 methods for this. Both methods accomplish the same task, but Method 1 is much more efficient if you plan on whitelisting more sites.

Method 1

Open Internet Explorer Options

  1. Click the "Tools" button at the top right of your window. (It looks like a gear)
  2. Click "Internet options."

Internet Explorer - Cookies

Open advanced settings

  1. Click on the "Privacy" tab.
  2. Click on the "Advanced" button.

Internet Explorer - Cookies

Adjust advanced privacy settings

  1. Select "Override automatic cookie handling."
  2. Under "First-party Cookies," select "Prompt."
  3. Under "Third-party Cookies," select "Block."
  4. Click the "OK" button.

Internet Explorer - Cookies

From now on every time a first-party cookie attempts to lodge itself in your browser cache you’ll be prompted to allow or block it.

  1. Select "Apply my decision to all cookies from this website."
  2. Click the "Allow Cookie" button.

Internet Explorer - Cookies

Method 2

Open Internet Explorer Options

  1. Click the "Tools" button at the top right of your window. (It looks like a gear)
  2. Click "Internet options."

Internet Explorer - Cookies

Trusted Sites

  1. Click the "Security " tab.
  2. Select "Trusted Sites."
  3. Make sure the "Security level for this zone" is set to "Medium" or lower.
  4. Click the "Sites" button.

Internet Explorer - Cookies

Add CAPCOM's internet banking site

  1. Under "Address of website:", enter "https://www.capcomfcuonline.banking.org"
  2. Click the "Add" button.

Internet Explorer - Cookies

Keep in mind that while adding CAPCOM's internet banking website to your "Trusted Sites" list will allow you acesss internet banking and no longer ask you to verify your computer, anytime you clear the History (whether manually or automatically), you will have to verify your computer the next time you try to access CAPCOM's internet banking. This is because clearing your history is setup to delete "Cookies and website data" by default, and unfortunately, the exception list does not apply when you clear the history. If you would like to change your clear history settings so it will not delete cookies, follow Internet Explorer history settings.

 

Block all pop-ups except CAPCOM's

if you have pop-ups blocked and you would like to continue doing so, you will have to setup an exception in order to utilize all of CAPCOM's internet banking services.
(Note: If this is not intentional, please click here for instructions how to properly configure Internet Explorer's settings to be compatible with internet banking.)

Open Internet Explorer Options

  1. Click the "Tools" button at the top right of your window. (It looks like a gear)
  2. Click "Internet options."

Internet Explorer - Popup

Open pop-up settings

  1. Click the "Privacy" tab.
  2. Click the "Settings" button.

Internet Explorer - Popup

Add an exception.

  1. Under "Address of website to allow:" enter "https://www.capcomfcuonlinebanking.org."
  2. Click the "Add" button.

Internet Explorer - Popup

 

Clear History without deleting cookies

Clearing the History (whether manually or automatically) will delete "Cookies and website data" by default. To verify your private computer permanently, you must not delete the cookie that is associated with CAPCOM's online banking website.

(Note: Unfortunately, the "Trusted Sites" list does not apply to the manually history clear. Even if you add CAPCOM's internet banking website to your "Trusted Sites" list, deleting cookies will result in you having to verify your personal computer.)

Open Internet Explorer Options

  1. Click the "Tools" button at the top right of your window. (It looks like a gear)
  2. Click "Internet options."

Internet Explorer - History

On the "General" tab under the "Browsing history" section, click the "Delete..." button.

Internet Explorer - History

Open browsing history options

  1. Uncheck "Cookies and website."
  2. Click on the "Delete" button.

Internet History - History

 

How do I open my email to get the OTP when I am in the middle of the registration process?

Open a new tab

  • Simply click on the square located next to your current tab.

Internet Explorer - New

Use this tab to check your email

  1. Use one of the several methods to check your email and get the passcode.
  2. Close this tab or click on the "CAP COM" tab when you have the code.

Internet Explorer - New

Enter the passcode

Internet Explorer - New

 

Reset Internet Explorer Browser Settings

  1. Click the "Tools" button at the top right of your window. (It looks like a gear)
  2. Click "Internet options."

Internet Explorer - Reset

Click the "Advanced" tab
Click the "Reset" button

Internet Explorer - Reset