Routing Number 221373273
Our branches will be closed on Thursday, November 26, for Thanksgiving Click here to learn more.
We will be closed on Thursday, November 26, for Thanksgiving. For your convenience, our automated phone system will be available, and you will continue to have full access to web and mobile banking.
As we monitor health conditions in the Capital Region and adhere to official guidance, CAP COM may experience staff shortages. We appreciate your patience if you encounter longer wait times, or if your branch has shifted to drive-thru or appointment-only services. Please check back for the most up-to-date information.
Cause: In order for your personal computer to be recognized after completing the verification process, CAP COM's new security feature requires the cookie associated with CAP COM's internet banking website to be saved and stored. Having to verify the same personal computer over and over is a clear indication that the cookie associated with CAP COM's internet banking website is not being stored (or being deleted).
Solution: This is a cookie related issue that can be resolved by using the guide below to adjust your web browser settings to allow for the storing of cookies.
Solution: This can be tricky for someone who has never managed multiple browser windows. While each browser is different, you are basically going to:
For step by step instructions:
Solution: If you can view the other areas of our website, but are unable to access Internet Banking, it may indicate a problem with your browser or Internet Service Provider. Both your browser and ISP must support secure websites.
For a list of supported browsers, please click here.
For instructions on how to configure your browser to be compatible with Internet Banking, please:
IMPORTANT: It is highly recommended that the newer browsers be used to access Internet Banking.
Solution:If you are using the recommended browser settings and are still experiencing a problem, the problem may lie with the Internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company's Data Processing Department regarding the problem or try to access Internet Banking from another location.
IMPORTANT: When reporting problems to our Customer Service, have as much information ready as possible (e.g., browser version, etc.).
Solution: Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Internet Banking during this session: "Internet Account Access Session Error." Return to the login screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site you must accept the cookies. Since there are several within Internet Banking, it is suggested that you disable the cookie alert within your browser while viewing account information.
Solution: Due to increased security, certain third party toolbars/software may prevent end user access into Internet Banking. This can also include some types of pop-up blockers. In order to log into Internet Banking, this software may need to be disabled or uninstalled. Please refer to the third party vendor instructions for information on how to perform these steps.
Solution: Due to increased security, certain spyware/adware may also prevent access into Internet Banking. In order to log into Internet Banking, users must remove this type of software from their computer.
Spyware is Internet jargon for advertising supported software (Adware). It is a way for shareware authors to make money from a product, other than by selling it to the users. Adware typically reports your Internet surfing habits back to a third party site for data collection purposes. In order to protect your financial privacy, it may be necessary to install a spyware/adware search tool to determine if your computer has any of this software installed. If you determine that adware or spyware has been installed on your computer, the software will need to be removed.
Solution: To search for help with Quicken, visit the Intuit Web site at http://www.intuit.com/support/