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Important information about DocuSign breach

Thursday, 18 May 2017 14:43

The security of your personal information is our highest priority. We are committed to making sure you have the right information to help you know what has an impact on you.

DocuSign was recently the victim of a breach of “non-core” system information; in other words, not the primary system used by DocuSign to transmit forms and information. This breach doesn’t affect CAP COM members who have simply used DocuSign to electronically sign a CAP COM document. The breach only involves the email addresses of DocuSign customers who have an account with DocuSign. Fraudsters have used that information to send phishing emails which, if the recipient clicked on the included link, downloaded malware.

You are always your own best first line of defense. Stay alert and be diligent when it comes to your personal information. Here are some tips to help keep you safe from potential phishing attacks.

Think before you click – Were you expecting an email with documents for your signature? The phishing attempt looks like a valid DocuSign email; but, in most cases you will be aware when a company is sending you documents for your signature. If you aren’t sure, you can always call the company (including CAP COM) to double check before you click on the link.

Look for errors – Are there typos in the email? If you are on a desktop computer and hover over the sender’s information, does it still look like it’s coming from DocuSign? On your desktop, if you hover over the link without clicking, does it still look like a valid web address? Trust your gut if something doesn’t feel right. If you aren’t sure, it’s always better to call the company that the documents are from and ask questions.

Use what you know – When in doubt, go directly to a trusted website instead of clicking on the link. You can access DocuSign documents directly at Enter the unique security code included at the bottom of every legitimate DocuSign email. DocuSign will never ask recipients to open a PDF, Office document or ZIP file in an email.

As always, if you have questions or think you have been a victim of fraud, call CAP COM right away at (518) 458-8986 or (800) 634-2340.