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Security Alert: Phone Scam

A phone scam involving a caller attempting to obtain credit or debit card information has been reported by CAP COM members.

In Brief

Members report receiving phone calls claiming to be from CAP COM, regarding the recipient’s credit or debit account. The caller asks the member if their card has been used to make a large purchase at a specific retailer. The caller then recites the member’s card number and expiration date.

When the member replies that the purchase was never made, the scammer asks the member to confirm the card’s PIN number. If the member releases the PIN number, the criminal has all the information needed to use the member’s card to commit fraud.

Details of the call may vary, as those with malicious intent modify their tactics to trick consumers.


For information about phone spoofing, courtesy of the Federal Trade Commission, click here.

Be on the Lookout

Keep a watchful eye on your accounts for unauthorized transactions by logging in to Connect-24 online banking at, or by using CAP COM’s mobile app.

See Something? Say Something.

If you suspect you have been a victim of this scam – or see other suspicious activity on your account – please contact CAP COM immediately at (800) 634-2340.

Account Protection by CAP COM

CAP COM utilizes advanced fraud detection and prevention technologies to protect member accounts and sensitive data. Layers of safeguards, including advanced online protections, fraud monitoring around the clock, and surveillance by CAP COM security professionals, create a powerful defense online and off.

Additional Resources

Visit our online Security Center for the latest Security Alerts, news, and tips from CAP COM, the Federal Trade Commission (FTC), and other reputable sources.