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For the safety and health of our members and employees, all locations have transitioned to drive-thru only.
Please be assured that your transactions can be addressed at the drive-thrus, on our digital banking services, or by calling our contact center at (800) 634-2340.

For more important Coronavirus-related information and branch updates for CAP COM members, read more here.

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COVID-19 CONSUMER LOAN RELIEF
Frequently Asked Questions

These are unprecedented times and we want you to know that CAP COM is here for you. We will work with each member individually to meet their unique needs.

If you or another CAP COM member in your household is impacted by reduced or eliminated income for at least seven days, you can request relief on your CAP COM consumer loan.

Q: Which consumer loans are eligible for deferment?
A: Personal Loans, Home Equity Loans, VISA credit cards and Auto Loans (excluding Driving Sense Loans). See below for separate instructions on Mortgage relief.

If you're a business in need of loan relief, please contact our Business Services Team at (800) 468-5500, ext. 2948 or commercial@capcomfcu.org. (Note that due to high volume, it may take 24-48 business hours to receive a reply.)


Personal Loans & Auto Loans

Q: How long do I need to be impacted by a work stoppage/reduced income to qualify for deferment on their loans?
A: 7 business days.

Q: What is the Personal Loan deferment schedule?
A: Personal and auto loans are eligible for a 90-day payment deferment.

Q: What happens if the work stoppage/reduced income goes beyond six (6) weeks?
A: CAP COM will work with members who are in this situation.

Q: How will interest on these loans be affected?
A: During the deferral period, interest will continue to accrue at the contracted rate.

Q: How does repayment of a loan deferral work?
A: For Consumer Loans, the deferred payments are added to the end of the loan, extending the term.

If you would like to speak to a member of our team about your situation, please contact us by email loanrelief@capcomfcu.org or call (518) 458-2195 ext. 2933. We appreciate your patience as wait times may be longer than usual.


CAP COM Visa Credit Card

Q: What is the Credit Card deferment schedule?
A: Visa® Credit Cards are eligible for a 90-day payment deferment. 

If you would like to speak to a member of our team about your situation, please contact us by email or phone: Loss Mitigation Department at loanrelief@capcomfcu.org or call (518) 458-2195 ext. 2933. We appreciate your patience as wait times may be longer than usual.


90-Day Mortgage Loan Relief

Q. What is the NYS 90-Day Mortgage Relief Program and how can I qualify?
A. Although some news reports termed this as a mortgage “waiver,” it is actually a forbearance of three months of mortgage payments. This means that your mortgage payments are delayed for three months. At the end of the three months, we will work with you on either a reinstatement, repayment or modification of your existing mortgage.

Q: How can I qualify?
A: You can qualify if your mortgage is serviced by Homeowners Advantage/CAP COM, you are experiencing financial distress, and your mortgage payment is no greater than 30 days past due.

Read additional FAQs here.

If you would like to speak to a member of our team about your situation, please contact us by email or phone: Loss Mitigation Department at loanrelief@homeownersadvantage.com or call Homeowners Advantage at (518) 690-2232 ext. 3123. We appreciate your patience as wait times may be longer than usual.


Home Equity Line of Credit (HELOC)

Q: What is the HELOC deferment schedule?
A: 
Home Equity loans are eligible for a 90-day payment deferment

Q: How long do I need to be impacted by a work stoppage/reduced income to qualify for deferment on their loans?
A:
7 business days.

If you would like to speak to a member of our team about your situation, please contact us by email or phone: Loss Mitigation Department at loanrelief@homeownersadvantage.com or call (518) 458-2195 ext. 2933. We appreciate your patience as wait times may be longer than usual.