While most CAP COM branches are providing full services, resources may be limited or unavailable at times due to the impact of COVID-19. Before heading to your favorite branch, please check the status of services via the location search or make an appointment. For assistance, call (800) 634-2340. Masks are required at CAP COM.   

Beginning 12/31, users will no longer be able to use Internet Explorer to open a CAP COM account, apply for a loan, or check a loan status. For a full list of browsers supported by CAP COM and its platforms, please see our list of supported browsers.

Contact Us

We're here for members 24/7.

Schedule an in-person or phone appointment, visit a nearby branch, call us at (800) 634-2340, or submit the form below to contact us.

Do not include personal identifying information i.e., Social Security number, account number, or debit card number.


CAP COM Member Services
Phone (800) 634-2340
Fax (518) 458-2261

CSEA/CAP COM Member Support
Phone (844) 622-CSEA (2732)

Mon – Fri           8:30 a.m. - 6:00 p.m.
Sat                     8:30 a.m. - 2:00 p.m.

After Hours
When CAP COM’s team is unavailable, our Partner Call Center associates answer your account questions, help with transfers, payments and other transactions, and provide support.

CAP COM Financial Center (Headquarters)
4 Winners Circle
Albany, NY 12205

What Our Members Say

"I had an issue with a deposited check. While explaining my situation to the front desk, Mr. (Bill) Rios heard my concerns and went above and beyond to help me. His genuine kindness was so refreshing. He followed up and took the time out of his day to make sure I was OK. You are amazing!!!"

- Kenedi (Niskayuna)

"I have had many ups and downs on this financial rollercoaster ride, but with Dan Goldstein's assistance, guidance, and suggestions, I am seeing my credit score go up and starting to feel like I have a better foothold on my finances."

- Mindy (Rensselaer)

"Since the first day I joined as a CAP COM member personally, they've been there every step of the way. Even now, as a business owner for over 8 years, CAP COM has assisted with my growth."

- Bryan (Albany)