Masks required. The new CDC recommendations are a breath of fresh air for many. As we await guidance updates from NYS, we will continue to evaluate and update our policies as appropriate. Please continue to wear a mask when visiting CAP COM. Thank you.

Save time, no lines. Schedule an appointment at your favorite branch.

Contact Us

We're here for members 24/7.

Visit a nearby branch, call us at (800) 634-2340, or submit the form below to contact us.

Do not include personal identifying information i.e., Social Security number, account number, or debit card number.

Schedule an in-person or phone appointment here.

CAP COM Member Services
Phone (800) 634-2340
Fax (518) 458-2261

Mon – Wed           8:30 a.m. - 4:30 p.m.
Thur & Fri              8:30 a.m. - 6 p.m.
Saturday               8:30 a.m. - 12:30 p.m.

After Hours
When CAP COM’s team is unavailable, our Partner Call Center associates answer your account questions, help with transfers, payments and other transactions, and provide support.


CAP COM Financial Center (Headquarters)
4 Winners Circle
Albany, NY 12205