Listen Up

If you enjoy learning from people who like sharing their expertise, you’re in the right place. In our Listen Up series of short interviews, hear from financial experts and business professionals who are passionate about what they do – and want you to gain from their insights.

Jump to these topics:
Business Stories  |  Financial Firsts  |  Homebuyer Helpers  |  Fraud Busters


Business Stories

Facing Down Financial Fears

Jon Phillips talks about how being open about the struggles of fifth-generation Phillips Hardware helped him overcome extreme business challenges.

Honoring a Legacy

Shane Rauh of CAP COM discusses how he and Jon Phillips shared a bond that opened the door to new possibilities for the historic Phillips Hardware.  


Financial Firsts

Your First Credit Card

CAP COM’s Kathryn Moore talks about the eye-opening experience of using her first credit card and how to start building credit as a young adult.

Your First Car

Hear Kathryn Moore talk about buying her first car – including the credit application process.


Homebuyer Helpers

In each episode, explore ways you can master the homebuying process with step-by-step tips from our experts.

Assemble Your Dream Team

Bilal Kimble, Mortgage Specialist

Discover who you should have on your dream team as you prepare to buy a home.

From Application to Closing

Chrystal Muir, Manager of Lending Operations   

Get a behind-the-scenes view of the mortgage process, so you know what to expect.

What's a Buyer’s Agent?

Jim Cardinal, Senior Mortgage Specialist

A licensed real estate agent explains the benefits of using an expert to represent you.

Top 10 Homebuying Tips

Chuck Eafrato, Mortgage Loan Originator

Follow these 10 essential tips to help you reduce homebuying stress and celebrate success.   


Fraud Busters

How to Beat the Bad Guys

Shane Shoemaker, Director of Financial Crimes   

So many scams are in circulation today, it’s nearly impossible to avoid criminals attempting to claim their next victim. But, you can fight back!

Explore the fascinating – and devastating – world of financial crime with an expert on the latest scams. Find out how the Dark Web, data breaches, and especially the inclinations we all possess as social beings help fraudsters claim victims.   

Trending Frauds & Tipoffs

Tim Ortwein, Senior Financial Crimes Investigator   

What do online shopping, a romantic interest, a job offer, and a lottery prize have in common?  They’re the basis of some of the most common and effective rip-offs around.

Get the skinny on swindles from an expert who specializes in the methods of financial criminals for a living. Learn how to spot a scam and what you can do to protect your money and identity.  

Mortgage products in New York State only and offered by our Mortgage Team, Homeowners Advantage (HOA), which is a subsidiary of CAP COM FCU. HOA is a Licensed Mortgage Banker – NYS Dept. of Financial Services. HOA NMLS Identifier: 290363. Principal Address: 4 Winners Circle, Albany NY 12205. CAP COM FCU NMLS Identifier: 401261.