Important Fraud Information: Several financial institutions are experiencing an increase in fraudulent activity. This often includes consumers receiving fraudulent text messages and phone calls claiming to be from their bank or credit union and may even appear to be from their phone number. Please note that we will never ask for your personal or account information via an email, text message, or phone call. We will also never send you a text message that asks you to click on a link. If you are ever in doubt about the authenticity of an email, text message, or phone call, please contact us directly at (800) 634-2340.

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Is Your Password a Friend or Foe?

Your old, familiar passwords are putting you at risk.

If you’re like most people, you use several online services that require logins and passwords. Because it’s impossible to remember all those passwords, you might start slacking off.

Before you know it, you’re using the same password for multiple accounts. Just like that, your risk of being a victim of fraud skyrockets.

What to Do? 

If you haven’t changed your password within the past three months, do it now. Then, get in the habit of updating your password every 90 days to reduce your risk.


Changing your password often has always been a best practice. Today it’s even more critical. CAP COM’s security team has seen an increase in the number of financial institutions reporting criminal activity. Cyber criminals continue to obtain login details and access all kinds of confidential information. Don’t make it easy for bad guys!  

The Best Passwords Look Like Gibberish

Here are some tips to help you create strong passwords and change them regularly.  

  • Make sure your passwords are long, containing at least eight characters.
  • Use a combination of uppercase and lowercase letters, numbers and symbols.
  • Unusual phrases and strings of characters make good passwords.
  • DO NOT recycle old passwords or use variations.
  • DO NOT use the same password for multiple accounts.

Use a password manager

Instead of having to remember all those passwords, a password manager creates and stores them for you. The only password you need is the one to log in to the password manager. If you’re interested in going this route, here’s some useful info.

Keep an Eye on Your Accounts

Review your accounts regularly and be on the lookout for anything strange. Learn more about the protections CAP COM has in place.

Don’t Do It

If you use the same password for multiple accounts, even if just one site is hacked, the hacker can access other accounts. Or, your login credentials could be sold on the internet’s “dark web.” If that happens, criminals anywhere in the world can steal your money and your identity.

See Something? Say Something

If you see suspicious activity on your account or suspect you’ve been a victim of a scam , contact CAP COM immediately at (800) 634-2340.