Masks required. The new CDC recommendations are a breath of fresh air for many. As we await guidance updates from NYS, we will continue to evaluate and update our policies as appropriate. Please continue to wear a mask when visiting CAP COM. Thank you.

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FAQs: Online Security

Commonly asked security and fraud questions.


Online Account Security

CAP COM protects your account with advanced technology and layers of security. In addition, we have a team of trained cyber and fraud security personnel on staff who monitor our physical and online channels for signs of fraud or unauthorized access. Periodic one-time passcodes delivered through via text or phone provides enhanced protection.

Create a password that uses a complex combination of letters, numbers and special characters (i.e. #, !, @, etc) and change it every 90 days. Refrain from using public Wi-Fi for your banking needs.

This can happen if a family member is using a new device to log in for the first time and you’re listed as the primary point of contact. Notifications can also be generated when scammers with your online banking information attempt to log in. Contact us and we’ll research the cause.

This is confidential information that should be kept private. If you do share your account login or card number, you could become responsible for unauthorized activity. If another party needs to perform transactions involving your account, contact us to discuss the best method.

Avoid sending personal information, including account details, via email.  Although your information is encrypted in transit, how and why is the recipient using and storing this info? 

A cookie is a small file that is sent from a website you visited to your device. The cookie remembers your preferences the next time you visit. For example if you shop on Amazon, you'll see purchase suggestions thanks to cookies. And, you can keep items in your shopping cart through multiple visits until you check out. Cookies themselves aren’t harmful, but they carry personal data. That makes them a potential target for hackers if you’re signed into a public Wi-Fi like at a coffee shop.

Let us know immediately. If someone has your information, we can update account information for your protection. Update your usernames and passwords, not just at CAP COM, but across all your online profiles (banking, social media). It might be a good idea to have your computer examined by a professional to rule out viruses.

Digital wallets such as Apple Pay and Google Pay offer built-in security features like PIN and fingerprint authorizations and encrypted card numbers or tokens. These layers of protections are more robust than your physical card. Learn more.  


Scams & Disputes

Identity theft is the illegal use of someone else's personal information (such as a Social Security number), especially in order to obtain money or credit.  

Hang up. The Internal Revenue Service (IRS) communicates in writing.

When your identity is stolen the scammers will try to use that information to open accounts or loans in your name. Placing a warning or freeze on your credit file can help limit the damage. Explore the pros and cons of credit freezes and thaws. 

Contact us immediately. We can research the item to help determine if it’s legitimate and offer guidance on disputes and other actions you can take.

Give us a call and explain what happened. We can walk you through next steps, whether it involves changing account information or protecting your personal information. Be sure to contact all impacted parties and financial providers. Follow-up is often necessary over several months and multiple phone calls. We’re here to help you through this ordeal.  

Fund transfer services are simply that. Since companies like Venmo don’t own the product or handle the delivery, these disputes are routinely denied by VISA®. Be aware that using these services to transfer money to someone you don’t know could be part of a scam.

Need Additional Support?

If you still have questions related to security and fraud prevention, contact our team for assistance.

Call Our Team

If you suspect fraud, contact us immediately at (800) 634-2340.

Contact Our Risk Team

If you're the victim of an online or email scam, you can contact our Risk Team by filling out this form.

Contact Us Form

Suspicious Email?

If you get an unusual 'CAP COM' email, it could be a scam. Forward it to security@capcomfcu.org.